Returns & Warranty
Returns, Replacement & Warranty Policy
This policy applies toL!VINH products purchased from livinh.com
Please read this policy carefully before placing an order. By purchasing from L!VINH, you agree to the terms mentioned below.
No Refund Policy
L!VINH does not offer refunds.
Once an order is placed and delivered, the payment is non-refundable.
Refunds will not be provided for change of mind, product no longer needed, wrong product ordered by the customer, personal preference, minor colour or design variation, delay caused by the courier partner, product used incorrectly, product not matching personal expectations beyond the listed specifications, or the customer not checking product details before purchase.
We request customers to check product details, specifications, size, usage instructions, and compatibility before placing an order.
Replacement Policy
L!VINH offers replacement only in valid cases where the product is received damaged, defective, not working, missing parts, or incorrect.
To request a replacement, the customer must provide both of the following:
- Clear unboxing video
- Product working video clearly showing the issue, damage, defect, or malfunction
Without these videos, the replacement request may not be accepted.
Replacement Request Timeline
The customer must contact L!VINH support within 24 hours of delivery to request a replacement.
Requests raised after 24 hours may not be accepted for delivery-related issues such as damage, wrong item, missing part, or packaging concern.
Mandatory Unboxing Video
For any replacement claim, an unboxing video is mandatory.
The video must clearly show the outer package condition before opening, shipping label, complete unboxing process, product received, accessories received, and any damage, missing items, or defects, if any.
The video should be continuous and clearly visible.
Product Working Video
For electrical products, the customer must share a working video showing the issue.
The video must clearly show the product condition, product being switched on or used, charging or power connection if applicable, exact issue or malfunction, and any heating, cooling, airflow, mist, charging, timer, power, or functional issue.
Product-Wise Replacement Conditions
Replacement terms may vary depending on the product type.
Electrical Products
Electrical products may be replaced only if the customer shares a complete unboxing video, shares a proper working video, the issue is verified by the support team, and the issue is not caused by misuse, mishandling, water damage, physical damage, incorrect charging, wrong adapter or power source, improper cleaning, unauthorized repair, or use contrary to the product instructions.
Replacement may be accepted in valid cases such as the product not powering on, heating or cooling function not working due to a manufacturing defect, airflow or mist function not operating properly, charging or power-related manufacturing issue, control or timer malfunction, internal functional issue, or any missing part or accessory at the time of delivery.
6 Months Warranty
All L!VINH products come with 6 months warranty from the date of purchase, unless mentioned otherwise on the product page.
The warranty covers manufacturing defects only.
Customers must keep the order invoice or purchase proof for warranty claims.
Warranty Covers
The warranty may cover manufacturing defects, internal functional issues, product not working due to a manufacturing fault, electrical or technical issue not caused by misuse, charging or heating issue caused by a manufacturing fault, and motor or functional issue caused by a manufacturing fault.
Warranty approval is subject to verification by the L!VINH support team.
Warranty Does Not Cover
Warranty does not cover physical damage, accidental damage, water damage unless the product is clearly marked water-resistant, damage due to misuse, damage due to incorrect charging, damage due to wrong adapter or power source, damage caused by cleaning chemicals, damage due to dropping or impact, scratches, dents, stains, discoloration, damage due to unauthorized repair, product used against instructions, missing accessories after use, packaging damage only, or damage caused due to improper handling or storage.
Quality Check Process
All replacement and warranty requests are subject to a quality check.
The quality check may include video verification by the support team, product issue review, internal approval, pickup inspection if required, and final decision by the support and management team.
Only after verification, L!VINH will confirm whether the request is approved or rejected.
Replacement Approval
If the replacement request is approved, L!VINH may provide the same product replacement, same variant replacement, subject to availability, or an alternate solution if the same product is unavailable.
Replacement availability depends on stock.
Reverse Pickup
If reverse pickup is available at your PIN code, we may arrange pickup.
If reverse pickup is not available, the customer may be asked to ship the product to the address shared by our support team.
The product must be packed properly to avoid damage during transit.
Important Conditions
An unboxing video is mandatory for replacement claims. A product working video is mandatory for electrical product claims. Replacement requests must be raised within 24 hours of delivery. Warranty is valid for 6 months from the purchase date. Warranty applies only to manufacturing defects. Product must be used as per instructions. Original invoice or order proof may be required. The final decision will be made after the quality check. Exceptions may apply only after support and management approval.
How to Raise a Request
To raise a replacement or warranty request, contact us at:
Email: support@livinh.com
WhatsApp: +91-7428800536
Please share your Order ID, product name, delivery date, issue description, unboxing video, product working video if applicable, and clear photos if required.